About the job

We’re hiring a Customer Success Manager to join an Aussie fast-growing, AI-enabled SaaS vendor. This is a high-impact role managing a genuinely differentiated platform in the finance sector.

You’ll own the full customer life cycle from onboarding to managing the relationship, working on AI product implementation, backed by a scaling product & growing team in Sydney.

Clear product market fit & strong demand to be managed.

What you’ll be doing

• Owning the full Customer life cycle from onboarding through to implementation.
• Running value-led webinars, enablement & training.
• Working closely with leadership, marketing, solutions, and product teams to drive engagement & retention

What we’re looking for

• Experience as an Onboarding Manager, Customer Success Manager, or Implementation in SaaS.
• Strong relationship-building skills.
• Experience dealing with Finance or professional services businesses
• Experience or desire to be in an earlier-stage / scale-up environment.

What’s on offer

• Opportunity to work in an Aussie bootstrapped AI platform with strong differentiation.
• Clear progression path as the company scales.
• Equity as part of the package.

If you’re looking for a role where you can work meaningful deals, sell a standout AI product, and be part of a genuinely high-growth SaaS story, this is worth a conversation.